Role Overview
To act as the first point of contact for visitors, telephone callers and employees at Botany Bay Business Park, and to support the smooth day-to-day running of the site.
Key Duties & Responsibilities
• Greet visitors warmly and professionally, and maintain a tidy, welcoming reception area, including the drink station, milk stock and bottled water/refreshment supplies
• Manage the full visitor journey – adding visitors to the calendar, issuing badges, sign-in and refreshments
• Answer, filter and forward incoming calls; monitor and respond to the reception inbox
• Handle internal and external correspondence, including incoming and outgoing mail
• Provide admin support – scanning, binding and laminating – maintain the stationery cupboard and printers
• Order and stock kitchen and cleaning supplies; manage the cleaning cupboard and empty the dishwasher
• Coordinate travel and bookings, including trains, hotels, helicopter charters and meeting rooms
• Provide PA support for meetings and coordinate company events with the Events Team
• Order working lunches and liaise with outside caterers
• Research, book and run Foodie Fridays, including related communications with charity partners
• Update and maintain the company telephone list
• Maintain SharePoint content and manage new starter onboarding, including SharePoint setup and the monthly welcome email
• Carry out other reasonable requests from the Management Team
Experience/Knowledge Required
• Prior experience on a reception desk
• Familiarity with office procedures and basic administrative tasks
• Confident using office equipment, including printers, scanners and telephone systems
• Able to manage multiple tasks professionally
• Proficient in Microsoft Office and customer relationship tools, e.g. HubSpot
• Good understanding of professional etiquette and awareness of company structure, services and key personnel
Competencies
• Clear, polite, professional verbal and written communication
• Active listening skills and the ability to convey messages accurately
• Friendly, approachable and helpful
• Uses initiative, and knows when to refer to a Line Manager
• Prioritises tasks and stays composed under pressure, adapting to changes in schedules and priorities at short notice
• Neat, professional appearance
To apply for this job email your details to recruitment@fipropertygroup.com.
