Subcontractor Account Manager

Division: Facilities Management

Location: Botany Bay Chorley

Hours: 37.5 hours per week

Start Date: ASAP

Role Overview

Reporting directly to the FM Service Manager and working as part of a central head office team, Subcontractor Account Manager will manage and develop relationships with external subcontracted service providers across the UK, supporting the delivery of statutory compliance and planned maintenance services. This role sits centrally within the FM structure and works closely with on-site Facilities Managers (FMs) and Regional Facilities Managers (RFMs). The position will focus on supporting the agreement of commercial terms, maintaining supplier agreements, and ensuring consistency in pricing and service delivery. You will have the opportunity to create and improve processes and procedures for subcontractor onboarding, compliance document management, national supplier agreements, and create and maintain an accurate subcontractor database. The role plays a key part in ensuring cost-effective delivery, consistency in supplier performance, and the development of national supplier partnerships.

Key Duties & Responsibilities

Subcontractor Management & Compliance

• Build and maintain effective working relationships with key subcontractors delivering statutory compliance services (e.g. emergency lighting, drainage, AC maintenance, gas safety, etc.)
• Onboard new subcontractors and maintain approved supplier lists
• Collect, review, and manage subcontractor documentation (RAMS, insurances, accreditations, permits, certifications)
• Act as a key contact for supplier engagement and ongoing relationship management
• Maintain accurate records within internal systems and subcontractor databases
• Support audits and compliance reviews by providing accurate subcontractor documentation

Commercial & PO Management

• Support the development and implementation of national supplier agreements to reduce reliance on ad-hoc/local subcontractors
• Generate annual purchase order numbers for planned subcontracted works
• Ensure PO values, scopes, and terms align with agreed rates and contracts
• Monitor subcontractor spend, identify trends, and highlight opportunities for cost control and efficiency
• Support the FM Service Manager with supplier performance and cost reviews
• Support cost discussions and pricing alignment with subcontractors to ensure value for money

Internal Liaison & Coordination

• Liaise with on-site FMs and RFMs to support the booking and delivery of works
• Provide RFMs with approved subcontractor details, PO numbers, and documentation
• Act as the central point of contact for subcontractor queries relating to compliance, terms, and onboarding
• Ensure clear communication between subcontractors, RFMs, and internal stakeholders
• Work collaboratively with internal stakeholders to influence supplier selection and promote best-value solutions

Process Improvement & Reporting

• Develop and implement standardised processes for subcontractor onboarding and management
• Review existing workflows and recommend improvements to enhance efficiency, compliance, and commercial value
• Produce reports on subcontractor compliance, performance, and spend
• Maintain and improve subcontractor data quality and reporting accuracy

This is not an exhaustive list of duties and the candidate could be asked to perform other tasks from across the business as and when necessary.

Qualifications & Experience Required

Essential

• Experience managing external suppliers or subcontractors, including performance or cost considerations Strong administrative and organisational skills
• Experience in facilities management, compliance, or subcontractor coordination
• Knowledge of statutory compliance services within FM
• Ability to manage multiple stakeholders across a national structur
• Commercial awareness with the ability to balance cost, quality, and service delivery
• Excellent communication skills (written and verbal)
• Strong IT skills, including Excel and FM/CAFM systems

Desirable

• Experience working in a central FM or head office function
• Knowledge of national supplier agreements
• Experience with CAFM systems and compliance reporting
• Understanding of FM audits and statutory compliance frameworks

Requirements

• Occasional travel to other sites
• Occasional travel to external meetings with subcontractors